Privacy Policy

Town Tales Pro Pte. Ltd. ("Town Tales Pro", "we", "us", or "our") operates the website towntalespro.life and related editorial services from our office at 112 Joo Chiat Road, #02-01, Singapore 427735. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our website, submit community stories, use our contact form, or otherwise interact with our services.

We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and applicable subsidiary legislation. By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services or submit personal data through our platform.

1. Data controller

The data controller responsible for your personal data is Town Tales Pro Pte. Ltd., registered and operating in Singapore. You may contact our data protection enquiries team at [email protected] or by post at the address listed above. For general editorial enquiries, the same contact channels apply.

2. Personal data we collect

We collect personal data only when it is reasonably necessary for the purposes described in this policy. The categories of personal data we may collect include:

• Identity and contact data: Your name, email address, telephone number, and any pseudonym or alias you choose when submitting a story or contacting us through our enquiry form.
• Submission content: The text, photographs, video recordings, audio files, and location details you provide when submitting a community story. This may incidentally contain personal data about third parties, which we handle according to our editorial standards.
• Technical data: Your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and timestamps of access. This data is collected automatically through standard server logs.
• Communication records: Copies of emails, contact form submissions, and correspondence with our editorial team, including any follow-up questions during the story verification process.
• Cookie and consent data: Your cookie preference selections stored in your browser's local storage, as described in our Cookie Policy.

We do not intentionally collect sensitive personal data such as NRIC numbers, financial account details, health records, or biometric data. If you inadvertently include such information in a submission, our editorial team will redact it before publication. We instruct contributors not to include sensitive personal data in submissions.

3. How we collect personal data

We collect personal data through the following channels:

• Direct submission: When you email us, use our contact form, or visit our editorial office to submit a story or enquiry.
• Automated collection: When you browse our website, our web server records standard log data including your IP address and browser information.
• Editorial verification: When our team contacts you by phone or email to verify details of a submitted story, we record the substance of that communication.
• Third-party embeds: When you consent to functional cookies and load Google Maps on our contact page, Google may collect additional data according to its own privacy policy. We do not control Google's data practices.

4. Purposes of collection and use

We use personal data for the following purposes, each of which represents a legitimate business or legal basis under the PDPA:

• Editorial operations: To review, verify, edit, and publish community story submissions; to contact contributors for clarification; and to maintain the accuracy and integrity of published content.
• Communication: To respond to enquiries submitted through our contact form or email; to notify contributors of publication decisions; and to issue corrections when errors are identified.
• Website functionality: To operate, maintain, and improve our website; to diagnose technical problems; and to ensure security against unauthorised access.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities in Singapore.
• Dispute resolution: To address complaints, defamation concerns, harassment reports, and other disputes related to published content or contributor conduct.
• Record keeping: To maintain internal logs of contact form submissions and editorial correspondence for accountability and audit purposes.

We do not use personal data for automated decision-making or profiling. We do not sell personal data to third parties. We do not use personal data for targeted advertising on our website.

5. Disclosure of personal data

We may disclose personal data to the following categories of recipients, only to the extent necessary for the purposes described above:

• Service providers: Our web hosting provider, email service provider, and IT support contractors who process data on our behalf under contractual obligations to protect personal data.
• Legal and regulatory bodies: Courts, law enforcement agencies, and regulatory authorities when required by law or when we reasonably believe disclosure is necessary to protect rights, safety, or property.
• Professional advisers: Our legal counsel and auditors, bound by professional confidentiality obligations, when advice is required on content-related disputes or compliance matters.
• Publication: With your explicit consent, we may publish your name or pseudonym alongside a submitted story. Without consent, all contributor identities are kept confidential in published content.

We do not transfer personal data outside Singapore unless the recipient provides a comparable standard of protection or you have given consent for the transfer. Our web hosting infrastructure may involve servers located outside Singapore; where this occurs, we ensure appropriate safeguards are in place.

6. Retention of personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions and enquiry correspondence are retained for three years from the date of submission, then securely deleted.
• Story submission materials (including unpublished submissions) are retained for two years from the date of receipt, then securely deleted unless the story remains published.
• Published story records, including redacted contributor details, are retained indefinitely as part of our editorial archive.
• Server log data is retained for twelve months, then automatically purged.
• Cookie consent records stored in your browser are retained until you clear your browser storage or withdraw consent.

When personal data is no longer needed, we securely delete or anonymise it using industry-standard methods appropriate to the storage medium.

7. Security measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website.
• Access controls restricting personal data to authorised editorial and administrative staff.
• Server-side protection of data directories through access denial rules.
• Input validation and sanitisation on contact forms to prevent injection attacks.
• Regular review of our security practices and prompt remediation of identified vulnerabilities.

No method of electronic transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you believe your data has been compromised, contact us immediately at [email protected].

8. Your rights under the PDPA

Under the Personal Data Protection Act 2012, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: You may withdraw consent for the collection, use, or disclosure of your personal data, subject to legal and contractual restrictions. Withdrawal may affect our ability to process your story submission or respond to your enquiry.
• Data portability: Where technically feasible, you may request your personal data in a structured, commonly used format.

To exercise any of these rights, email [email protected] with the subject line "PDPA Request" and sufficient information to verify your identity. We will respond within thirty days. If we are unable to fulfil your request, we will explain the reasons.

9. Personal data of third parties in submissions

Community story submissions may contain personal data about individuals other than the contributor — for example, photographs of bystanders or descriptions of neighbours. Our editorial team redacts identifiable information about private individuals before publication. Contributors are responsible for ensuring they have the right to share any media they submit and for not including personal data that violates the privacy of others.

If you believe that published content on Town Tales Pro contains your personal data and you wish to request removal or redaction, contact us at [email protected] with details of the content and your relationship to the information described. We will review your request within five business days.

10. Children's privacy

Our website and services are not directed at individuals under the age of eighteen. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that data promptly. Parents or guardians who believe their child has submitted personal data to us should contact us at [email protected].

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

Town Tales Pro Pte. Ltd.

112 Joo Chiat Road, #02-01, Singapore 427735

Email: [email protected]

Phone: +65 6223 5194

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg.